Monday, August 10, 2009

Rant #63: I Hate Voice Mail

Well, I don't hate it when it is being used in a private residence.

But when a private company uses it, I despise it.

Just today, I called my local satellite provider to order a pay per view event. I proceeded to get so tangled in the provider's voice mail web that I basically gave up.

You get bounced from one area to another, and none of them answer your questions. The automatic answerer seems kind and sincere, except when you understand that you are talking to what amounts to a robot--and the answers are robotic too.

You can't win here. I still have not ordered the event, and I don't know if I am going to try again.

Give me a real operator anytime. I don't like speaking to robots.


  1. What I find most frustrating about thi sprocess is when the automated voice response can't understand what I'm saying. I've hung up many times.

  2. .. or you can't understand what the voice mail is saying. I can't tell you how many times I have gotten garbled responses when I go into voice mail.



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