Wednesday, April 20, 2011
Rant #488: 1-800-Not-What-You-Think
Ever use a 1-800 number?
I am sure that you have.
Even in this day and age of Internet communication, just about every company worth its salt uses such a number, mainly for customer service inquiries.
Well, what happens when you call the number? Do you connect with who you think you are connecting with?
Evidently, a Philadelphia, Pa.-based company doesn't think that when you call such a number, you should get the party you want.
No, this company believes that you should get phone sex services.
PrimeTel Communications, a little-known company that reportedly owns a whopping portion of the 1.7 million 1-800 numbers that are still around, often redirects you to phone sex services when you are making your call.
Just today, I called Newsday because I did not get my paper on time.
Happily, I got Newsday on the phone, and the problem was taken care of.
What would have happened if I got a phone sex operator, or a sex chat line operator?
"Hello, this is Phone Sex USA," the operator might have said in a sultry voice.
"Is this Newsday?"
"No, this is Phone Sex USA."
"All I want is my newspaper."
"No, I know what you really want."
"No, it's 5:30 in the morning, and I don't have my newspaper."
"C'mon big boy, what we can give you no newspaper can."
"It's too early in the morning for this. All I want is the newspaper."
"We know what you want. I will redirect you."
Of course, that would be if I decided to hold the line for that long.
Anyway, who wants to hear this trash?
And the bigger question is, how did this company get control of so many 1-800 numbers, under the noses of AT&T, Verizon and others?
I don't get it. Maybe I should call a 1-800 help line to ask them about this ...
Nah, better not.
Posted by Larry at 4:13 AM